Frequently Asked Questions
Everything you need to know about our specialty coffee and delivery.
How fresh is the coffee when it ships?
We roast to order Monday through Friday. Your coffee is typically shipped within 24-48 hours of roasting to ensure maximum freshness and flavor profile development when it reaches your door.
Do you offer international shipping?
Yes, we ship our specialty beans worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Can I set up a recurring coffee subscription?
Absolutely. You can choose your favorite blend or single-origin coffee and select a delivery frequency that suits your brewing habits. Subscriptions can be paused, modified, or canceled at any time through your account portal.
What is your return policy on coffee beans?
As coffee is a perishable food item, we cannot accept returns on roasted coffee. However, if there is an issue with your order or if the product is damaged, please contact our support team within 7 days and we will make it right.
Do you provide brewing guides for your specific roasts?
Yes, we provide detailed brewing parameters for all our coffees, including recommended ratios for V60, Chemex, and Espresso. You can find these guides on each product page or in our digital brewing library.
Are your coffee beans ethically sourced?
Direct trade is at the heart of what we do. We work closely with producers at origin to ensure they are paid well above Fair Trade prices, fostering sustainable relationships that support both the farmers and the environment.